Privacy Policy

1. What Information Do We Collect?

Information collected through our Apps

You will be asked to provide certain personal information when you register your Digital Oilfield account, input data into the Site, respond to communications, or make use of another Site feature. We may ask you for your name, e-mail address, mailing address, phone number, or other information.

Security and Authentication Data

We use Microsoft Entra External ID (a third-party identity service) to secure your account. As part of this process, we may automatically collect device security telemetry, IP addresses, login location data, and session identifiers. This data is used specifically to prevent fraud, detect bots, and verify your identity ("Conditional Access").

We use this information consistent with this Privacy Policy, and we may also combine it with other information to provide and improve our services and content.

Push Notifications: We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

2. How Do We Use Your Information?

We use the information we collect or receive:

• To facilitate account creation and logon process: We use the information you provide to facilitate account creation, authentication, and logon processes for the performance of the contract.
• To ensure security and prevent fraud: We utilize authentication data to monitor for suspicious activity and protect your account from unauthorized access.
• To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To send operational SMS alerts: If you provide your mobile number and opt in, we use it to send you automated operational alerts related to the assets and account you are assigned to monitor. See Section 13 for details.
• To enable user-to-user communications: We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts: We may use your information for the purposes of managing our account and keeping it in working order.
• To deliver services to the user: We may use your information to provide you with the requested service.

3. Will Your Information Be Shared With Anyone?

We may process or share data based on the following legal basis: Consent, Legitimate Interests, Performance of a Contract, Legal Obligations, and Vital Interests.

More specifically, we may need to process your data or share your personal information in the following situations:

• Identity Services: We use third-party identity providers, specifically Microsoft Entra External ID , to manage user registration, authentication, and identity verification. When you sign up or log in, your login credentials (such as passwords) are processed directly by these providers and are not stored on our servers.
• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, or contractors who perform services for us or on our behalf. Examples include data analysis, email delivery, hosting services, and customer service. These providers are contractually prohibited from using your information for their own marketing or promotional purposes.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Do We Use Cookies and Other Tracking Technologies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies help us make your use of the Site easier and more effective.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

5. Do We Use Google Maps?

This website or mobile application uses Google Maps APIs. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than 2 years past the termination of the user's account.

7. How Do We Keep Your Information Safe?

We take the security of your personal information very seriously and follow generally accepted industry security standards. We protect your personal information during transit using encryption such as Transport Layer Security (TLS).

Credential Isolation

Digital Oilfield does not store or access your account password. All authentication is managed via a secure, third-party identity provider (Microsoft Entra) using industry-standard encryption and security protocols. This significantly reduces the risk of credential theft in the event of a system compromise.

However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems.

8. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

9. What Are Your Privacy Rights?

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, subject to legal retention requirements.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature. As no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals.

11. US State Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

12. Do We Make Updates to This Policy?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

13. SMS / Text Messaging Program

No mobile information, SMS opt-in data, or SMS consent will be sold, rented, shared, disclosed, or transferred to any third party or affiliate for marketing or promotional purposes.

We may disclose your mobile number and related messaging data solely to service providers that perform SMS delivery services on our behalf (such as Twilio), and only as necessary to provide the messaging services you have requested. These providers are contractually prohibited from using the information for any other purpose.

When you provide your mobile number and check the SMS consent box during account activation, you consent to receive automated operational SMS alerts from Digital Oilfield related to the assets and account you are assigned to monitor. Providing your mobile number is optional and is not a condition of using the Services. You may withdraw your consent at any time by replying STOP or by updating your notification preferences within the application, where available.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, and you can reply HELP for assistance. SMS opt-in consent is used only to deliver the operational alerts you have requested.

14. Contact Us